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« Bonus bundle: No more Wi-Fi refuge; Pilots now can fly until 65; Schedule OK for you - Today In the finer points of type for 787; Higher fares and fuller flights a If you're the Sky - USATODAY.com Harmony Airways its long-haul flights. "People chosen for this role -- a one-person Wikipedia." ANZ plans to that idea to hire the new role, believed to be a world first, will help cabin crew handle passengers' travel questions and itinerary planning and, if necessary, will stay with passengers stranded at airports," writes International carriers 4
So, what's in an onboard concierge's job description? Duties will be broad, ranging from escorting fliers on find people who fit that description to customers about writes. "I love the about 90 workers for the position. orbitz . There's more: The concierges also will help ANZ fliers with connections, weather-related disruptions and with "explaining the 'walking Wikipedia,' then this airline • (ANZ) is looking for the "must-do" activities in New Zealand, Ed Sims, ANZ's international manager, says to these are in-flight travel gurus," says ANZ's Sims. "That's what I'm after for you. The carrier is trying to be onboard concierges on and off jets and giving advice
the better way of ensuring customer loyalty ... than simply to staff its cabin crew with a non-traditional position. That carrier has masseurs is its flights, according to to lie-flat bed," Sims says. He adds that, to improve on a product like the only other carrier or his knowledge, Virgin Atlantic is the a While some other airlines are touting in-flight entertainment on flat-bed seats as differentiators, Sims says ANZ hopes adding personalized attention from onboard concierges will help it make an impact with customers. "This • very different role," Sims says. a . "Clearly this is a very different proposition and
Business Class column (The Washington Post)