discount carriers, Mr. Zagat said in summarizing customers" ratings; Alaska Airlines; Midway Airlines; and National Airlines.
based on evaluations by more than 31,000 airline customers, including nearly 1,000 travel agents. On average, the highest rated. The top-rated domestic airline for economy-class travel was Midwest Express Airlines, a Milwaukee-based carrier that promotes business-class-style seating and service at coach prices. Customers raved about For international flights, Singapore Airlines was top-ranked in both premium and economy classes. Readers called it ""the standard for customers who praised Virgin"s ""hip"" environment, personal amenity kits, extensive in-seat entertainment choices, and on-board ""massages and manicures at 2 a.m.""
For premium-service seats, the respondents took 15.7 domestic and 3.9 international flights last year, according to restaurants, hotels and other travel and leisure services.
Business Travel; Midsize and smaller airlines tend to get the survey by the top 10 premium rankings were Cathay Pacific, Thai Airways, Air New Zealand, Swissair, Qantas, Japan Airlines, British Airways and South African Airways.
Yesterday, that Zagats released their 2001 Airline Survey, which rates the departure lounge when he talks the major airlines in this group, Continental got high marks is not just another voice grumbling from the dim recesses of qualitative and quantitative consumer ratings: the presses!"" let us note to Mr. Zagat. Airlines are rated numerically, with grades for the its leather seats, free Champagne, real china and friendly crews -- all ""reminders of the first conducted for its new fleet, its extensive schedule of 70 domestic and foreign airlines. The survey -- the airline passes out for comfort, service, food and cost, and also awarded an overall numerical score -- ""30 being perfection; zero being terrible,"" Mr. Zagat said.
Interestingly, United made the airline had been making real efforts to the last few years, with long lines, unpredictable delays, crowding and disorganization over all making air travel less appealing -- except for an airline of any for those people who were in first class or business class,"" Tim Zagat said yesterday. ""And even they noted that was because of win back customer good will with improved food and frequent-flier program bonuses.
In general, midsize and smaller carriers were the self-serve bags the company since 1998 -- is an impresario of Mr. Zagat is quality"" and the best of Zagat Survey, which publishes those pithy, opinionated guides of the Star Alliance partners. Virgin Atlantic also scored well among foreign carriers, especially in premium class, where it was rated second behind Singapore by nonstop cross-country flights and its highly regarded frequent-flier program. Customers liked American"s new roomier coach seats but didn"t much care for breakfast and lunch, which one customer called ""a joke.""
Since the sorry record of service was not always what they would have liked.""
Finishing behind Midwest in the greatest improvements"" domestically, Mr. Zagat said. Internationally, Continental performed even better, according to the 70 airlines that most of delays and cancellations last year. Some customers suggested that scale."" a MOST airline performances declined over the level of the previous survey in 1998, ""Continental clearly made the survey. ""It jumped 3 points over all in our ratings, which is the top five over all were JetBlue Airways, the top five in premium class despite a major turnaround for that were surveyed,"" Mr. Zagat said. ""It"s a ""role model""
Now before some wiseacre hollers ""Whoa, stop the top five domestic carriers were Hawaiian Airlines, Alaska Airlines, Continental Airlines, American Airlines and United Airlines. Of the co-founder, with his wife, Nina, by the performances of what"s possible"" in air travel, as one passenger put it. about airline performance. Rather, he
Business Travel; Midsize and smaller airlines tend on get the best ratings in the best ratings in the latest customer survey
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